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Shipping and Return Policy

Returns and Shipping

Ella and Roo is not responsible for lost, returned, or stolen packages - if you would like special shipping please email us before you order. Once an item shows delivered with our tracking system you must contact your post office to find lost or stolen packages.

Items must be be unwashed, unworn and unaltered to receive BOUTIQUE CREDIT! Items may be returned for BOUTIQUE CREDIT or EXCHANGED within 10 DAYS of receiving your purchase (or having a fulfillment email sent)! There are NO exceptions to this and your item will be returned to you!! Items purchased on sale or with a promo code are eligible for store credit only in the amount of the lowest price of the item. Items purchased with a free gift must also include the free gift if being returned. Shipping fees are non refundable. If an item received FREE SHIPPING, the shipping paid on your behalf will be deducted from your refund.

U.S. Hassle-free Returns

We’re bummed your item didn’t work out but heres how easy it is to return!
You can send returns back to us with your own shipping, just include your invoice or a note with your full name.
Please send to Return address:

Ella and Roo Women
12205 Fry Rd
Edinboro, PA 16412